It's conventional wisdom in the business world: Premium customers get a pass to the front of the line. Think airports or amusement parks. But new research from the University of Michigan finds the ...

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...

Google launches paid customer service pilot for small ads clients. The goal is to provide high-touch support historically reserved for the largest advertisers. Part of a long-term effort to improve ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...