If you've ever gotten annoyed waiting for technical support to help you sort through your enterprise computing issues, you'll love Dell's latest offering. With SupportAssist, the company's new service ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

As I mentioned last week, I had to send my Dell Latitude XT in for repair due to a faulty N-Trig digitizer driver install. A series of installs had messed up the firmware on the digitizer so badly ...

Don’t dial up Dell’s slimy tech support unless you hate yourself. Laptop Magazine did some undercover sleuthing and in a simple call about a battery issue, a rep claimed that they had won a ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...