Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

Avaya this week launched a host of IP-based contact center products aimed at companies looking to converge voice and data in large or small telephone customer service operations. Avaya’s Call Center 3 ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Monica Nickelsburg on Jan 29, 2018 ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA), the world’s leading provider of contact center solutions, and Afiniti, the world’s leading provider of AI-based behavioral ...

Call center data security and compliance provider Semafone has entered a global reseller partnership with cloud-based communications company Avaya to help secure work-from-anywhere call center models.

Citing market trends favoring the use of social media data and channels to improve customer service, Avaya is trying to catch up by bringing the power of big data to its call centers. The unified ...

Avaya today announced a slew of new customer service solutions in its Call Center 5.0 suite, looking to provide businesses with a more cost-effective, simplified, and productive way to deliver the ...

The company demoed conversational AI, composable desktop and low-code / no-code features designed for enhanced communication in its OneCloud CaaS platform last week. Avaya showed off its modernized ...

the one-X Agent application will evolve to become Avaya's common client for all enterprise contact center applications, which will mean an easier migration path for customers. In June 2006, Avaya ...

Telecommunications company Avaya Inc. is weighing a chapter 11 bankruptcy filing and nearing a deal to sell its call-center software unit in an effort to pare its heavy debt load after years of losses ...