Asynchronous communication is the preferred method of messaging in distributed architectures. In an asynchronous communication pattern, a service sends a message but doesn't need to wait for the ...

Video messaging brings a new twist to asynchronous communications, and could help businesses connect staffers more effectively as hybrid remote work strategies continue post-pandemic. Video meetings ...

The development of Web services depends on several protocols. SOAP over HTTP is the messaging protocol predominantly used at the present time, and synchronous RPC is the predominant messaging pattern.

As the last year has shown, we’re undergoing a shift in the customer service industry. You’ve heard of the phrase ‘the customer is always right’, but now, the new rule is ‘the customer is always in ...

Each year Americans waste a collective 900 million hours — or over 100 years — waiting on hold. We’ve all been there and know all too well the frustration of hours spent in a loop of hold music ...

Meeting overload is real and we’re all looking for a break from a calendar stacked with video calls, check-ins and meetups that seemed to be designed just to keep you from getting into your workflow.

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

TELUS Expert Messaging, part of the My TELUS app, eliminates wait times associated with traditional phone and live chat queues VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International, ...

Opinions expressed by Entrepreneur contributors are their own. In 2020, with the first coronavirus variants spreading, most of the world went remote. Digital tools like Zoom, Meet and Teams exploded ...